Shipping & Delivery

Shipping & Delivery Policy – Kockos

At Kockos (kockos.com), we’re dedicated to ensuring your order is delivered smoothly, safely, and on time. Please review the following policy to understand how we process, ship, and deliver your purchases.

1. Shipping Coverage
   We currently deliver to all 50 U.S. states, including Alaska and Hawaii.
   Please note:

• We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.
• International shipping is not yet available, though KOCKOS LLC is actively exploring global options.

2. Order Processing Time
   Once your payment is confirmed, your order enters processing. Typical processing times are:

• Orders placed before 2:00 PM EST (Mon–Fri): processed the same business day.
• Orders placed after 2:00 PM EST or during weekends/holidays: processed the next business day.
  During peak seasons (Black Friday, holidays, or special events), please allow an additional 1–2 business days for handling.
  If an unexpected delay occurs, we will notify you via email at support@kockos.com.

3. Estimated Delivery Time
   After processing, orders typically arrive within 2–5 business days, depending on your location.
   Delivery times may vary due to:

• Regional carrier load or delays
• Weather conditions
• National holidays
  If your package hasn’t arrived after 7 business days, please contact our support team.

4. Delivery Partners
   We collaborate with trusted U.S. shipping carriers to ensure reliable delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
  Our system automatically selects the best carrier for your location to ensure the fastest and safest delivery.

5. Shipping Fees
   We apply a flat domestic shipping fee of $6.99 on all orders, regardless of destination or size.
   No hidden costs.
   Occasionally, free shipping promotions may be available — check our website kockos.com or email offers for current campaigns.
6. Tracking & Order Updates
   Once your order has shipped, you’ll receive an email with a tracking number and a link to monitor its progress in real time.
   Tracking details include:

• Confirmation of shipment dispatch
• Estimated delivery date
• Transit status updates
  If your tracking hasn’t updated within 72 hours, please reach out for assistance.

7. Shipping Support & Issues
   We’re committed to resolving all shipping concerns quickly. Contact us if:

• Your tracking number has no updates for over 5 days
• Your order shows “delivered” but you haven’t received it
• Your package arrives damaged
• Your order hasn’t arrived after 7 business days

Our customer support team is available at support@kockos.com. We typically respond within 1 business day and will coordinate with the carrier for resolution or replacement if necessary.