Refund Policy

Refunds — Getting Your Money Back Made Simple

At Kockos, your satisfaction matters most. While we always hope you love your purchase, we understand that sometimes a refund is needed. Below is our clear and straightforward refund policy to help guide you through the process.

Refund Review

Once your return is received, our team carefully inspects the item to ensure it meets our quality standards.
Refunds are approved only after the product passes this review.

After approval, your refund will be processed within 14 calendar days.

Refund Method

Refunds are always issued to the same payment method you used for your purchase.
Depending on your bank or credit card provider, it may take an extra 3–5 business days for the funds to appear in your account.

Refund Exclusions

Please note the following:

• Shipping fees from your original order are non-refundable.
• If your return is not due to an error on our part (e.g., wrong size, changed mind), the return shipping cost may be deducted from your refund.

If you’d prefer to exchange your item instead of a refund, simply reach out to us — we’re always happy to help.

Need Assistance?

If you have any questions about your refund or the process, please contact our support team at support@kockos.com.
We usually reply within one business day and will make sure everything is handled smoothly.